Returns and refunds

We want you to be happy with your laptop. Every item is tested before it is sent, and the condition (new, like new, refurbished or used) is shown on each product.

Faulty, damaged or wrong item

• Tell us within 7 days of receiving it, with your order number and a photo or video of the problem.
• After we check it, we repair it, replace it with the same or a similar item, or refund you: your choice when the item is faulty or not as described.
• We pay the courier for faulty or wrong items; for change-of-mind returns the customer pays.
• After 7 days, faults are covered by the warranty shown on your item. Warranty

Change of mind

We do not accept returns for change of mind, so please check the specifications and ask us before you order. This does not affect your rights for faulty items.

Not covered

• Damage from drops, liquid, power surges or misuse, or a broken warranty seal.
• Software, data and passwords: please back up your data. We may reset the laptop when we check it.
• Normal wear on used and refurbished items, as described on the product.

How to return

1. Contact us: 03-2706 5922, WhatsApp +60 17-645 9125 or support@ayaanresources.com.
2. We reply with a return number and how to send it, or you bring it to our shop: Lot T2-1, 2nd Floor, Wisma SPS, Jalan Imbi, Bukit Bintang, 55100 Kuala Lumpur.
3. Refunds are paid to your bank account within 14 days after we receive and check the item.

This policy does not limit your rights under the Consumer Protection Act 1999.